Shipping & Return Policy
We have a 7-day replacement policy, which means you have 7 day after receiving your item to request a replacement.
IMPORTANT POINTS ABOUT OUR RETURN POLICY
- NO RETURNS WILL BE ACCEPTED FOR SIZE ISSUE OR QUALITY OR PERSONAL PREFERENCES. We publish sizes of our products in product description.
- REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION
- UNBOXING VIDEO IS A MUST TO INITIATE A RETURN
Our 7-day replacement policy is applicable only to the following cases:
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Wrong Item Received - must be verified via unboxing video
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Defective or Damaged item received - must be verified via unboxing video
The following cases will NOT be eligible under our 7-day replacement policy:
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Any item that has been damaged or washed by customer.
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Any item not sent in its original packaging along with the original box and inserts.
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Any item not in its original condition.
To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with inserts, and in its original packaging.
- Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. Decision of our team in this regard is final.
- We charge a flat return fee of ₹100 in case of accepted returns of size issues.
- In case of Prepaid Orders - if customer is unavailable or delivery could not be made successfully by our courier partners, refunds will be issued to in-store wallet after deducting shipping fees.
- We are not responsible if the customer overpays to the courier person without observing the COD amount on the bill.
- If the customer contacts us after the 7 day return policy has lapsed, trendflicks will not be catering to those requests.
We offer Free Shipping on all prepaid orders without any minimum order value.
COD (Cash on Delivery) orders are verified for authenticity - if we have any doubts about the address mentioned in your order, we will call to confirm. Only verified phone and verified address orders will be shipped.
Order Processing Time: 1 day
Shipping Time: 6-7 days for COD orders and 3-4 Days for Prepaid orders
We ship 90% of our orders within 24 hours, and all verified orders are shipped within 48 hours. We do not ship on Sundays.
All our orders are shipped via major courier networks, so you can expect your order to arrive within 5-6 days after processing.