Refund Policy

Refund policy

We only issue refunds (within 7 to 15 Working days) to the customer's bank account via UPI or Net Banking in the exceptional cases where item is delivered with a delay of multiple weeks or if the customer has repeatedly received incorrect or damaged items.

To start a return/replacement:

  1. Please enter your order number and phone/email here

  2. You will be given an option to return your item.

  3. Include your order number, photos and videos of the damaged product and any comments.

  4. If your order is eligible for a return, we will request a return courier.

  5. After the courier partner has returned the product, we will inspect and upon approval - if the order is eligible for a return, you will get the amount in your in-store wallet as a discount code or gift card for your next order.

In case a courier partner is not available for return pickup from your pincode (unfortunately, not all courier partners offer return services) - you need to courier the product back to us and we will issue the replacement when the product is delivered to us and inspected.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned or replaced, like our Nepali Rudraksha range. We do not issue refunds for our Premium range products - Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

We will notify you once we’ve received and inspected your return, and let you know if the replacement was approved or not. If approved, you will get the amount in your in-store wallet as a discount code or gift card for your next order.
If more than 15 business days have passed since we’ve approved your return, please send us a WhatsApp message: +91 9021-890-784